Drawing and Talking Ltd – cancellation/transfer policy

We appreciate that occasions arise which necessitate clients to cancel or change their course booking due to unforeseen circumstances and we therefore try to be flexible in our approach to each individual case. Please call us on 020 8715 0745 if you need to make any amends to your booking.

Substitutions:

Clients wishing to substitute a registered delegate may do so up to the commencement of the course without penalty.

Transfers:

Clients who wish to change the date of their course must notify us at least 10 working days in advance in order that we can offer their place to any delegates waiting for a space. We are happy to transfer any bookings to alternative course dates (subject to availability) but this will incur a £35+VAT administration charge which must be paid in advance of the course date. If more than 10 working days’ notice is given, no transfer fee will be applied.

Cancellations:

Cancellations received at least 15 working days in advance of the course date will not incur any charge and a full refund of any monies paid will be made.

Cancellations received between 15 and 5 working days prior to the course date will incur a

cancellation charge being 50% of the training fee. As a courtesy this may be used against any future training booked.

Cancellations received with less than 5 working days’ notice and no shows will be liable for 100% of the training fee. This can be used against any future bookings but a £35+VAT admin charge will be incurred against the new booking.

Cancellation of course by Drawing and Talking Ltd

Whilst every effort is made to avoid any changes to scheduled course, Drawing and talking Ltd reserves the right to change or cancel a course at any time for reasons including (but not limited to), minimum course participants not being reached, venue or trainer availability, weather, natural disaster.

Notification will be given to delegates as soon as a decision is made to cancel a course, we aim to give at least 5 working days’ notice where possible.

Delegates will be offered places on alternative courses or given a full refund for any payment made.

Drawing and Talking Ltd is not liable for any direct or indirect expenses that may be incurred due to a cancellation of a course, including (but not limited to) cancellation penalties for transportation or accommodation.